Effective Date: June 27, 2025

The Nanny Collaborative/Collab On Call values your privacy and is committed to protecting the personal information of our clients, nannies, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.

1. Information We Collect
We may collect the following types of information:

a. Personal Information (Clients and Families)
Full name
Address
Email address
Phone number
Family details (e.g., number of children, ages)
Emergency contact information
Payment details (e.g., billing information)

b. Personal Information (Nannies and Caregivers)
Full name
Contact details (email, phone number)
Address
Date of birth
Employment history
Background check results
References
Certifications (e.g., CPR, First Aid)

c. Technical and Usage Information
IP address
Browser type
Access times
Pages visited on our website

2. How We Use Your Information
We use the information we collect for the following purposes:
To match families with suitable caregivers
To verify the identity and qualifications of nannies
To provide customer support
To process payments and manage billing
To comply with legal obligations
To improve our services and website
To communicate with you about services, updates, and offers

3. How We Share Your Information
We may share your personal information:
With families or nannies for the purpose of arranging employment or services
With third-party service providers (e.g., background check providers, payment processors)
With legal authorities if required by law
In the event of a merger, sale, or asset transfer

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access, update, or delete your personal information
Object to or restrict the processing of your data
Withdraw consent at any time (where processing is based on consent)
File a complaint with a data protection authority

To exercise your rights, please contact us at hello@nannycollab.com

6. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. Any information about children is collected from the parents or legal guardians for the purpose of nanny placements.

8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings.

9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with a new effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Nanny Collaborative
hello@nannycollab.com
847-962-1745
518 West Oakton Street, Arlington Heights, IL 60004